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- Curriculum
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- Instructor
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Scientific research on empathy
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Professional research on empathy in the workplace
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Scenarios and phrases for more empathetic communication
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Active listening
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Listening to body language
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Sharing of real-world experience of a workplace with and without empathy
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There are no requirements for this course - just have an open mind and an empathetic heart!
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This course is ideal for professionals, leaders, and aspiring leaders
Use empathy to grow into a leadership role or grow your current leadership or management position.
PROFESSIONALÂ INDUSTRY RESEARCH ONÂ EMPATHYÂ INÂ THEÂ WORKPLACE
See research being done today on what employees expect from their management in terms of empathy. Employees report higher levels of job loyalty, creativity, feeling included, and work productivity when their managers display and follow up on empathy and compassion.
SCIENTIFICÂ RESEARCH
See the latest scientific research on how empathy works in terms of your brain activity and body chemistry. See the latest studies and discoveries being done on this topic.
ACTIVEÂ LISTENING
Learn to listen to your employees and co-workers better by practicing active listening. When you listen and acknowledge people, they feel more respected, their defensiveness does away, and they open up.
LISTENINGÂ TOÂ BODYÂ LANGUAGE
Most communication is non-verbal, so in addition to active listening, we'll also go over body language that you should be attuned to in order to become more empathetic and a better listener.
EMPATHETICÂ PHRASESÂ TOÂ USEÂ ATÂ WORK
I'll also provide you a number of different phrases to use in various workplace scenarios to help you say the right empathetic thing in different situations. Those phrases will range from conversation starters that get people to open up to what to say in meetings.
EMPATHYÂ INÂ CASESÂ OFÂ LOSSÂ ORÂ BEREAVEMENT
I'll also show you empathetic and sensitive things to say in case a co-worker is going through loss or bereavement. Plus, I'll show you how to go above and beyond, and not just say things, but show that you care with actions.
Invest in your future! Enroll today!
Introduction and welcome
Introduction and welcome
What is empathy, sympathy, and compassion
What is empathy, sympathy, and compassion
Dalai Lama: Kindheartedness is the mindset for empathy and compassion
Dalai Lama: Kindheartedness is the mindset for empathy and compassion
More on the distinction between Cognitive Empathy and Emotional Empathy
More on the distinction between Cognitive Empathy and Emotional Empathy
The negative impact of too much empathy
The negative impact of too much empathy
The work of Dr. Allan Schore and sharing of emotions between two people
The work of Dr. Allan Schore and sharing of emotions between two people
Takeaways from the Neuroscience symposium on empathy
Takeaways from the Neuroscience symposium on empathy
Applying empathy at work - section introduction
Applying empathy at work - section introduction
Greater and bigger-picture mindset for approaching all your work with empathy
Greater and bigger-picture mindset for approaching all your work with empathy
Bigger-picture empathy mindset
Bigger-picture empathy mindset
Phrases that show the other person you are empathetic
Phrases that show the other person you are empathetic
Phrases that show compassion
Phrases that show compassion
Applying Cognitive Empathy, Emotional Empathy, and transferring to concern
Applying Cognitive Empathy, Emotional Empathy, and transferring to concern
FOLLOW-THROUGH: Express concern, follow up on the concern with a plan
FOLLOW-THROUGH: Express concern, follow up on the concern with a plan
Empathetic conversation starters
Empathetic conversation starters
Few empathic phrases to use in meetings
Few empathic phrases to use in meetings
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Alex Genadinik
Instructor
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