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Frequently Ask Questions. 2

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1. Where can I see the status of my refund?

In the Refund Status column you can see the date your refund request was submitted or when it was processed.

2. When will I receive my refund?

Refund requests are submitted immediately to your payment processor or financial institution after Udemy has received and processed your request. It may take 5 to 10 business days or longer to post the funds in your account, depending on your financial institution or location.

3. Why was my refund request denied?

All eligible courses purchased on Udemy can be refunded within 30 days, provided the request meets the guidelines in our refund policy.

4. What is a “credit refund”?

In cases where a transaction is not eligible for a refund to your original payment method, the refund will be granted using LMSZAI Credit

5. Where can I see the status of my refund?

In the Refund Status column you can see the date your refund request was submitted or when it was processed.

6. When will I receive my refund?

Refund requests are submitted immediately to your payment processor or financial institution after Udemy has received and processed your request. It may take 5 to 10 business days or longer to post the funds in your account, depending on your financial institution or location.

7. Why was my refund request denied?

All eligible courses purchased on Udemy can be refunded within 30 days, provided the request meets the guidelines in our refund policy.

8. What is a “credit refund”?

In cases where a transaction is not eligible for a refund to your original payment method, the refund will be granted using LMSZAI Credit

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