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Privacy Policy

Date of last revision: March 23, 2024

Your privacy is of paramount importance to us. This Privacy Policy outlines the types of information we collect from our users, how we use it, and the steps we take to protect it. It applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (referred to collectively in this policy as the "Services").

Understanding this policy is important, so we encourage you to read it thoroughly. By accessing or using our Services, you signify your acceptance of this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Services.

Importance of your Privacy

At SkillTrans, we deeply respect your right to privacy and understand the need to protect your personal information. This commitment is at the core of every decision we make about how we collect and use your data. We aim to be clear about our practices, so you can make informed decisions about the use of our Services.

We also recognize that privacy and data security are ongoing responsibilities. As such, we will periodically update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.

Data We Collect

To enhance your experience and improve our Services, SkillTrans collects data in several ways. Our goal is to be transparent about our data collection practices. Below, we outline the types of data we collect:

1.1. Data you provide

  • Account Information: When you sign up for SkillTrans, you provide us with personal information such as your name, email address, and password. You may also provide additional information to complete your profile, such as a profile picture or biography.

  • Course Creation and Interaction: If you create a course or interact with course materials on SkillTrans, we collect the content you post, including text, images, and video, as well as any comments or feedback you provide.

  • Transaction Data: For purchases made on SkillTrans, we collect data related to the transaction, including payment method information (processed securely by our payment service providers), purchase history, and billing details.

  • Communications with Us: When you contact our support team or communicate with us through other channels, we collect the information you share with us during those communications.

1.2. Data collected automatically

In addition to the information you provide directly, SkillTrans may also collect information automatically about your use of our services. This automatically collected data helps us understand how users interact with our platform, improve our services, and provide users with personalized experiences. The types of data collected automatically include:

  • Usage Data: We collect information about your interactions with the SkillTrans platform, including the courses you view or search for, page views, the links you click on, the time spent on pages, and the dates and times of your interactions. This data helps us understand what content is most valuable to our users and how we can enhance their learning experience.

  • Device Information: Information about the device you use to access SkillTrans is collected, including the device type, operating system, browser type, IP address, mobile network information, and device identifiers. This information helps us ensure our platform functions correctly on your device and provides us with insights into the diverse technology our users employ.

  • Location Information: While not collecting precise location data, we may determine a general geographic location based on your IP address. This allows us to provide content and features that are relevant to your region, such as localized course recommendations or language preferences.

  • Cookies and Tracking Technologies: SkillTrans uses cookies and similar tracking technologies to collect information about your activity on our site and third-party websites. These technologies help us remember your preferences, understand how you engage with our platform, and tailor advertisements to your interests. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our services.

  • Log Data: When you use SkillTrans, our servers automatically record information ("log data"), including information that your browser sends whenever you visit a website or your mobile app sends when you're using it. This log data may include your IP address, the address of the web pages you visited that had SkillTrans features, browser type and settings, the date and time of your request, how you used SkillTrans, and cookie data.

  • Analytics Data: We use third-party analytics tools to help us measure traffic and usage trends for the SkillTrans service. These tools collect information sent by your device or our service, including the web pages you visit, add-ons, and other information that assists us in improving the service. We collect and use this analytics information together with analytics information from other users so that it cannot reasonably be used to identify any particular individual user.

This automatically collected data is analyzed and aggregated to manage, improve, and optimize our platform, as well as to provide more personalized experiences and advertisements to our users.

1.3. Data from Third Parties

  • Social Media Integration: If you choose to connect or log in to your SkillTrans account via a social media platform, we may receive information about you from that service, such as your profile information and list of friends, based on the permissions you grant us.

  • Partners and Affiliates: We may receive data about you from our partners and affiliates, including marketing and advertising partners, that helps us to provide personalized content and better understand our user base.

2. How We Use Your Data

At SkillTrans, we are committed to safeguarding your privacy and ensuring that your personal data is used responsibly. Here's how we use the information we collect:

2.1. To Provide and Manage the Services

  • Account Management: We use your data to manage your account, provide you with customer support, and ensure you have access to our services. This includes facilitating your access to courses, tracking your progress, and delivering certificates of completion.

  • Transaction Processing: Information you provide during transactions allows us to process payments, confirm orders, and provide you with the services or products you have purchased.

  • Service Optimization: Data about how you use our services helps us tailor the user experience to better suit your needs, such as suggesting courses you might like or remembering your preferences.

2.2. For Communication Purposes

  • Updates and Announcements: We use your contact information to send you important updates about our services, including changes to our terms, conditions, and policies, or other administrative communications.

  • Customer Service: When you reach out for support, we use your information to respond to your inquiries, diagnose problems, and provide solutions.

  • Marketing: With your consent, we may use your data to inform you about promotional offers, new services, and events we think you might find valuable. You can opt-out of receiving marketing communications from us at any time.

2.3. To Improve Our Services

  • Feedback and Surveys: We may use your information to request feedback, conduct surveys, or invite you to participate in user testing to improve our services and understand user satisfaction

  • Analytics and Performance Monitoring: By analyzing usage data, we can identify trends, measure the effectiveness of our services, and develop new products or features to enhance your learning experience.

2.4. For Legal and Safety Reasons

  • Compliance: We may use your data to comply with legal obligations, such as maintaining records for tax purposes or responding to legal proceedings and government requests.

  • Security Measures: Your data helps us to detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of SkillTrans and others.

  • Enforcement of Terms and Policies: We may use your information to enforce our terms, conditions, and policies, including our Terms of Use and this Privacy Policy.

3. Sharing Your Data

SkillTrans is committed to protecting your privacy. We share your data in the following ways and contexts:

3.1. With Service Provider

  • Third-Party Services: We engage third-party companies and individuals to facilitate our Services (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Integration Partners: When you choose to integrate or link third-party applications or services with  SkillTrans, such as social media platforms, we may share certain data with these partners to enable the integration.

3.2. For Legal Obligations and Safety

  • Compliance with Laws: We may disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

  • Fraud Prevention and Security: If necessary, your data may be shared to prevent fraud, address security or technical issues, or protect against harm to the rights, property, or safety of SkillTrans, our users, or the public as required or permitted by law.

3.3. With Your Consent

  • Sharing at Your Request: Certain services or features of SkillTrans allow you to share your data with other users or services at your discretion. For example, if you participate in a forum or community area, any information you share may be seen and used by other participants. We do not control how others use this information, so we advise you to exercise caution and consider the privacy implications before sharing.

  • Marketing Communications: With your explicit consent, we may share your personal information with third parties outside of SkillTrans so that they may offer you products, services, and promotions that we believe may be of interest to you.

3.4. Control Over Your Data

SkillTrans respects your right to control your personal data. We provide you with the ability to access, modify, or delete your information. Additionally, you have the right to opt out of certain uses and disclosures of your personal information, such as opting out of receiving marketing communications or sharing data with third parties for their marketing purposes.

4. How We Get Data About You

At SkillTrans, we use cookies and similar tracking technologies to track the activity on our service and hold certain information. Understanding these technologies is important for you to make informed decisions about your privacy.

4.1. Use of Cookies

What Are Cookies: Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. When you visit our platforms, we may collect information from you automatically through cookies or similar technology.

How We Use Cookies: We use cookies to improve your experience on our platform, including:

  • Keeping you signed in and remembering your preferences.

  • Understanding how you use our website to make improvements and tailor the services to your interests.

  • Providing a more personalized experience and facilitating access to various features of our platform.

4.2. Managing Cookies and Preferences

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

  • How to Manage Cookies: For detailed instructions on how to manage your cookie settings, please visit the 'Help' section of your web browser or take a look at websites such as, which offer guidance for all modern browsers.

4.3. Third-Party Tracking

  • Third-Party Cookies: Some content or applications, including advertisements on the SkillTrans platform, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website.

  • Usage of Collected Data: The information collected by third parties may be used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the website. SkillTrans does not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

4.4. Consent

By using SkillTrans, you consent to the use of cookies and similar technologies as described in this policy. If you do not agree to our use of cookies and such technologies, you should set your browser settings accordingly or not use the SkillTrans platform.

5. Your Rights and Choices

At SkillTrans, we recognize and respect your privacy rights. Below are the options and rights available to you regarding your data:

5.1. Accessing, Updating, or Deleting Your Data

  • Access and Update: You have the right to access the personal information we hold about you and to update or correct this information if it is inaccurate or incomplete. SkillTrans provides tools and account settings within the platform to help you access, correct, or modify the personal information you provided to us and that's associated with your account.

  • Deletion: You can request the deletion of your personal data, and SkillTrans will take reasonable steps to accommodate such requests. However, we may retain certain information as required by law or for legitimate business purposes.

  • Access and Update: You have the right to access the personal information we hold about you and to update or correct this information if it is inaccurate or incomplete. SkillTrans provides tools and account settings within the platform to help you access, correct, or modify the personal information you provided to us and that's associated with your account.

  • Deletion: You can request the deletion of your personal data, and SkillTrans will take reasonable steps to accommodate such requests. However, we may retain certain information as required by law or for legitimate business purposes.

5.2. Opting Out of Communications

  • Marketing Communications: You have the option to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. Alternatively, you can contact us directly to opt out.

  • Targeted Advertising: If you do not wish to have your information used by SkillTrans to promote our own or third parties’ products or services, you can opt out by adjusting your user advertising preferences in your account settings or by contacting us directly.

5.3. Additional Rights

Depending on where you reside, you may have additional privacy rights afforded to you by your local laws:

  • GDPR (General Data Protection Regulation): If you are a resident of the European Economic Area (EEA), you have certain data protection rights under GDPR. These include the right to access, correct, delete your personal data, the right to object to processing and the right to data portability, among others.

  • CCPA (California Consumer Privacy Act): If you are a resident of California, you have certain rights under the CCPA. These include the right to know about the personal information a business collects about you and how it is used and shared, the right to delete personal information collected from you, and the right to opt-out of the sale of your personal information.

  • Other Jurisdictions: Residents of other jurisdictions may have similar rights under their local laws. We are committed to honoring these rights in compliance with the law of your jurisdiction.

5.4. How to Exercise Your Rights

To exercise any of the rights mentioned above, please contact us using the contact information provided in this Privacy Policy. We may request specific information from you to help us confirm your identity and process your request.

6. Data Retention

At SkillTrans, we are committed to only retaining personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Below we outline our data retention practices and the criteria we use to determine retention periods.

6.1. How Long We Keep Your Information

  • Account Information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our Services.

  • Information Related to Transactions: Records of transactions you enter into on the platform and financial information related to these transactions are retained in accordance with local law, typically between 5 to 7 years.

  • Marketing Information: If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your SkillTrans account.

6.2. Criteria for Data Retention

The criteria we use to determine the retention periods for personal data include:

  • Legal and Regulatory Requirements: We consider whether there are legal or regulatory requirements that require us to retain the data for a certain period of time.

  • Contractual Obligations: We retain data for the duration of our contractual relationship with you, plus a period afterward to address any issues or queries that might arise.

  • Business Purposes: We assess whether there is a business purpose for retaining the data, such as maintaining an accurate record of dealings with you, facilitating warranty claims, improving our services, and developing new ones.

  • Security, Fraud, and Abuse Prevention: Data may be kept for as long as necessary to prevent fraud, abuse, and other harmful activity on our platform.

  • User Consent: Where you have provided consent for a longer retention period, we retain data in accordance with your consent.

Upon expiry of the retention periods, or if you request deletion of your data (where applicable), your personal data will be deleted or anonymized so that it no longer identifies you, unless there is a lawful basis to retain the data for further processing.

7. Security of Your Data

At SkillTrans, we understand the importance of protecting your personal data and take substantial measures to secure your data against unauthorized access, alteration, disclosure, or destruction. Here’s how we safeguard your information and how you can contribute to its security.

7.1. Measures We Take to Protect Your Information

  • Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site to protect the confidentiality of personal information.

  • Secure Network: Our network is secured with firewalls and intrusion detection systems to monitor and prevent unauthorized access to our systems.

  • Access Controls: Access to personal information is strictly limited to personnel who need access to perform their job functions. They are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

  • Regular Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.

  • Third-Party Vendors: We conduct security assessments of all third-party vendors who may handle your personal data to ensure they meet our high standards of data security.

7.2. Your Role in Protecting Your Data

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. However, you play a crucial role in keeping your information safe. Here are some steps you can take:

  • Strong Passwords: Use strong, unique passwords for your SkillTrans account and never share your password with anyone.

  • Secure Networks: Avoid accessing your account from unsecured public Wi-Fi networks which can be susceptible to interception.

  • Phishing Scams: Be vigilant against phishing attempts. Never click on suspicious links or open attachments from unknown sources. SkillTrans will never ask you to provide your password or other sensitive information via email.

  • Privacy Settings: Regularly review and update your privacy settings on SkillTrans to ensure they meet your expectations and comfort level regarding data sharing and visibility.

7.3. Reporting Security Issues

If you believe your SkillTrans account has been compromised or you identify a security vulnerability in our service, please contact us immediately. We are committed to working with security researchers to promptly address any potential vulnerabilities and encourage responsible disclosure.

8. Children’s Privacy

SkillTrans is committed to protecting the privacy of children. Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children without obtaining parental consent.

8.1. Age Restrictions

  • Minimum Age Requirement: The SkillTrans platform and its services are intended for users who are at least 18 years old. Users under this age are not permitted to create an account or use our services without parental consent.

  • Account Creation: During the account registration process, we may ask for the user's age to verify compliance with our age restrictions. If we learn that we have collected personal information from a child under the age of 18 without parental consent, we will take steps to remove that information from our servers promptly.

8.2. Parental Consent and Rights

  • Obtaining Consent: For users under the age of 18, SkillTrans requires consent from a parent or guardian to collect, use, or disclose the child's personal information. We provide detailed information on how parents can give or revoke their consent and request access to, or deletion of, their child’s information.

  • Parental Controls: Parents or guardians of children under the age of 18 can review, delete, manage or refuse the further collection or use of their child's personal information by contacting us directly.

  • Use of Information: If we obtain parental consent, we may use the child’s personal information to provide and personalize our services, such as by offering educational content appropriate for their age. We do not share children’s personal information with third parties for their marketing purposes.

8.3. Contact Us

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We are committed to working with parents to ensure the safety of children using our platform.

9. Links to Other Websites

While navigating the SkillTrans platform, you may encounter links to external websites that are not operated by us. We provide these links for your convenience and reference, but we do not control these external sites and cannot be held responsible for their content, privacy practices, or any other aspect of their operations. Therefore, your interaction with such external sites is governed by their respective terms of service and privacy policies, not ours.

9.1. External Links Disclaimer

  • Third-Party Content: SkillTrans may contain links to third-party websites, applications, or services that are not owned or controlled by us. We do not endorse or assume responsibility for the content, privacy practices, or accuracy of information presented on these third-party sites.

  • Use at Your Own Risk: Your use of any third-party website, application, or service linked from SkillTrans is at your own risk. We recommend that you review the terms of service and privacy policy of each external site before providing any personal information or engaging in any transactions.

9.2. Your Privacy on Third-Party Sites

  • Data Collection: External websites or services linked from SkillTrans may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their content. These third parties may use your personal information for their own purposes, independently of SkillTrans.

  • Privacy Policies: We encourage you to review the privacy policies of these third-party sites to understand how they collect, use, and share your information. SkillTrans does not have control over the privacy practices of these sites and cannot be held responsible for their actions or policies.

  • Opt-Out: If you do not wish for your data to be collected or used by these third-party sites, you should adjust your privacy settings directly with the respective site or service provider.

9.3. Reporting External Links

If you encounter any external links on SkillTrans that you believe are inappropriate, harmful, or violate our terms of service, please report them to us immediately so that we can investigate and take appropriate action.

10. Changes to This Privacy Policy

SkillTrans reserves the right to update or modify this Privacy Policy at any time, without prior notice, to reflect changes in our practices, legal requirements, or advancements in technology. Any changes made to this Privacy Policy will be effective immediately upon posting the revised version on the SkillTrans platform. By continuing to use the services provided by SkillTrans after such changes are made, you agree to be bound by the updated Privacy Policy.

10.1. Notification of Changes

  • Notification Mechanisms: SkillTrans will make reasonable efforts to notify you of any material changes to this Privacy Policy by posting a notice on the platform or by sending a notification to your registered email address.

  • Review Period: We recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the SkillTrans platform following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.

10.2. Reviewing the Updated Policy

  • Accessibility: You can review the current version of our Privacy Policy at any time by visiting the designated page on the SkillTrans platform.

  • Understanding Changes: When reviewing the updated Privacy Policy, pay particular attention to any material changes or updates that may affect your rights or the ways in which your personal information is processed.

  • Contact Us: If you have any questions or concerns about the changes to this Privacy Policy or how your personal information is handled, please contact us using the information provided in the "How to Contact Us" section of this policy.

Contact Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy, your personal information, or our data practices, please don't hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

How to Reach Us for Privacy Concerns

  • Email: You can reach out to us via email at [email protected] for any privacy-related inquiries, questions, or requests.

  • Contact Form: Alternatively, you can use the contact form available on our website to submit your privacy concerns or inquiries directly to our privacy team.

Effective Date

This Privacy Policy comes into effect on March 23, 2024. Any changes or updates to this policy will be effective immediately upon posting the revised version on the SkillTrans platform.