Quality Management for Business Profit

This course is a 2.5 hours business excellence course, focuses on quality management, customer satisfaction, business excellence and process improvement tools, techniques and methodologies:

It's all about business and business excellence, and how implementing quality principles, quality tools, quality techniques and quality methodologies can lead to customer satisfaction, business growth, and business profitability.

It helps entrepreneurs to tactfully start their own business, employees to improve their workplace, and business owners to enhance their knowledge, enlarge their skills, and rightfully plan their own projects.

Sections:

- (Section 1 ):  introduction to quality  (general principles, definition of quality, quality management, principles of quality, business methodologies, terminologies, performance indicators, and historical evolution of quality management)

- (Section 2):  Voice of the customer (definition of customer, types of customers and the international tools used to analyze customer requirements and customer satisfaction)

-(Section 3): Key Performance Indicators KPI's: and Cost of Quality COQ

- (Section 4):  Improvement tools and methodologies (the 7qc tools, histogram, control chart, pareto diagram, check sheet, control chart, fishbone, scatter diagram, process flow chart, and eventually kaizen & six sigma)

- (Section 5): Implementation of ISO9001 in a form of a project (learning the essential Project management tools, what  contents does the international standard ISO9001 contain and most importantly is how to step-by-step implement it and get the certified)

Main subjects:

1. Business tools & methodologies and Key performance Indicators

2. Effect of managing quality on business excellence, profitability and customer satisfaction

3. enhance company culture

4. The seven principles of quality management and their contribution to business excellence

5. Types of the customers, and customer segmentation process,

6. Products and services features from customer's perspective

7. Learn measurements, types of data, mistakes in measurements and the seven quality control tools known as The 7 QC Tools, they are very effective for solving problems.

8. How to create Professional reports and how to report Cost of Quality or (COQ)

9. Kaizen and Six Sigma methodologies for continual improvement

10. Root cause analysis RCA and Problem solving tools and techniques

11. Requirement of a Quality management system as of ISO 9001

12. Implementation of ISO9001 as a project